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Groups & Events Manager

Job Description and Requirements

Job Description

Groups & Event Manager 

Comprehensive consultation and mentoring of the Group & Event organiser under consideration of the client's detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel's conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.

The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.

Key Responsibilities: 

- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by their direct supervisor, especially for weddings. 
- Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
- Apply the Kempinski MICE SOP's from group enquiry to contracting, if required for different events. 
- Ensure the ideal and most effective utilisation of the meeting and conference rooms.
- Carry out site inspections with potential clients.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection. 
- Ensure a proper handover of the converted business to the Event team. 
- Introduction of colleagues to the client, if needed. 
- Conduct exit interview with important customer after their event - asking for future business.
- Cross-sell to other hotels within the Kempinski Group (and GHA).
- Conduct regular competition checks.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
- Proper maintenance of LOS/CAN and UNC business.
- Further administrative tasks and other possible assigned duties
- Performs any other duties as assigned to them by management.
- Train and develop local employees to the next level within 12-18 months of their service

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.


Desired Skills & Qualifications:

- Ability to work and communicate in a multinational environment, including oral and written language skills in English; Any additional languages are an advantage. 
- Operational knowledge of the role.
- Luxury Hotel Experiences. 
- Delphi Knowledge big advantage
- Communication skills.
- Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic knowledge of Micros is an advantage.
- Passion for hospitality and the European elegance of service.